14
June

Update on the unscheduled downtime

As some of you might now, we experienced an unscheduled downtime on the 6th of June, between 10:35 AM GMT and the 7th of June 0:45 AM GMT. In this post, I would like to give you more details about this downtime and explain what happened.

On the 6th of June, during the data migration for one of our clients, our database administrator accidentally deleted one of our main tables from the production database. The deletion immediately propagated to our master-slave setup and the only way we could recover the data was to import it back from our backup.
Unfortunately, the restoration was a lengthy process that also forced us to stop the access to our servers. After the restoration of the backup, we also needed to recover the maps which were created between the backup time and the data loss time.

We were able to do this because we had a secondary database with all the data. Although we only needed to recover maps which were created and modified in a 4-hour period, this took us several days because we had no quick procedures for extracting the data from the secondary database.
Even though the access to our databases is limited to qualified persons and the person who did the migration was fully qualified, it seems that human error is sometimes unavoidable.

Steps we took in order to avoid this in the future:
a) we are working on a new backup method where the restoration in case of such disaster will be much faster
b) we updated our procedures so we can extract the data from the secondary database much faster
c) during the database migration we will assign 2 persons which will check each other’s commands

I am deeply sorry for all the inconveniences we caused you and I can only hope you will choose to stay with us after this unfortunate event.

Sincerely yours,
Zoltan Lorincz
CEO – Mindomo

13
June

3-Step, Visual Approach To Solve Any Problem

You know you are facing a problem when you find yourself in a condition which is different than the desired one. If the problem is simple, then the solution is usually quite obvious. But when you’re facing a more complex issue, the card up your sleeve is to get in a problem-solving state of mind.

There is a saying that in order to understand a problem profoundly, you need to see the bigger picture. If this doesn’t come naturally at first, mind mapping will help you. Mind maps let you create visual databases, so you can see everything in one page – the root of your problem, its causes, on-the-spot ideas on how you can fix it, etc.

Let’s take an example: you have a travel agency that’s going through an image crisis. A quick and efficient way to do a problem diagnosis would be to create a mind map around these simple questions:

1 What is the real problem?

The first step is to clearly state the issue you are facing and identify what is real or true about it, as factually as it can be determined.

2 What is going on?  Why did this problem occur?

 This is the point where you start collecting and analyzing all the information you have about the problem. You need to determine if your problem is being influenced by your organization (structure) or a function (process). Also, you need to know exactly who are the people affected by the issue.

3 How to avoid the problem? How to ameliorate it? What actions will solve the problem?

This step is about solution planning. You have to evaluate the whole situation, point out all your alternatives, select the ones you’ll be implementing and prioritize them. Don’t forget to think of how you will determine if your actions made a difference or not.

Problems occur all the time, and no matter how small or big, the most important thing is for you to come up with imaginative and rather stress-free solutions. That’s  why problem solving is so looked for by universities and employers. If you want to develop or boost this important skill, mind mapping is always a good idea.

Keep it smart, simple and creative!
The Mindomo Team

6
June

Technical problems with our database servers

Hi all,

We’re experiencing several problems with our database servers. We are working as we speak to fix them, and we will keep you posted on our progress.
Please note that until fixed, you cannot access your online maps nor can you synchronize your mobile and desktop maps.
We are very sorry for any inconveniences this situation might have caused you.

Update1:

  •  2.13PM GMT: we’re doing a full restore of the database from a backup we did this morning. Restore is now at 6%, estimated time to finish – 20h.
  • for further updates, please visit our homepage

Update2:

  • 10:30PM GMT: We managed to restore the database and we are online again.  For safety reasons, maps which were modified between 6:30AM GMT  and 10:40AM GMT are disabled for editing and will be restored manually as soon as possible.

We appreciate your understanding,
The Mindomo Team

20
May

Combine Concept Mapping and Task Mapping for The Ultimate Business Travel Plan

For a lot of us, going on a business trip is “double trouble”, partly because preparing for this is unlike preparing for a family trip and partly because you need to get in shape for business meetings and presentations. In both cases, being well-prepared is the key, and it will give you that sense of confidence of having things under control. And how to get organized the right way, you might ask? We’ll, there are two things you should definitely consider if you want a solid business travel plan.

Plan everything with time management in mind. This will make you focus on your trip’s priorities. Use concept maps for individual or even team brainstormings to put together all business-related to-dos.
 Start from the core – your business trip, and enumerate all the main points that you need to cover before and during the trip. As the goal is to keep the map as easy to follow as it can be, you can split the main points into different branches, giving different colours to personal and work-related stuff.  Add details in subtopics, like packing clothes, tickets, passport, and money. You can also connect related topics and label the connections to make everything more straightforward.
In the end, you’ll have all information, schedules and to-dos on the same page, yet clearly organized. It’s as quick and efficient as that.

Find a simple way to keep track of all your to-dos, up to the smallest detail. For example, our task maps let you create structured to-do lists, that you can share with your colleagues/employees/personal assistant. Each task from the list is assignable, and setting a deadline for it will help you monitor the progress. You can also give detailed instructions per each task in the comments section.  This way you and your team will know, at any given point, the status of your preparations, what’s left to be done, who needs to do it, and if you have to speed things up.

Planning with the aid of  concept maps or task maps is very simple, and it helps you keep everything in one place in an organized fashion: from objectives and  due dates, to schedules and locations. So, if you aim for stress-free, yet accurate business travel planning, Mindomo is a real helper.

 

Keep it smart, simple and creative!
The Mindomo Team

 

26
April

Build A Product Presentation With Concept Mapping

 

Let’s say you need to do a product presentation, the first thing you do is a sketch, right? So, why not use concept maps from the beginning? This way you will get a visual display of the whole story in one single page.
First step: identifying the main idea. This will be the title of your ‘message map’, so keep it short if possible. Our example is a strong line to point out the product’s good quality/price report.

Second step: find a few main ideas that branch out of your central idea, same as you would do with a statement when you need to support it with arguments. At this point you’ll give a frame to your presentation and, in the same time, you’ll give more details about the product. From our example you can see that Edifice is a sophisticated, first-class watch, using an advanced technology.

Third, to every main section you should  link concrete examples, data, graphics. We briefly explained what makes Edifice’s  design so special, its quality so reliable and its technology so outstanding. That’s how you’ll manage to communicate the benefits of your product in a way that’s simple, clear, and  concise:

If you have any other ideas on how your marketing strategy can benefit from the use of concept mapping, feel free to share them with us in the comments section below.

Keep it smart, simple and creative!
The Mindomo Team