4
September

Having Trouble Updating to the Latest Desktop Version?

Some of our users have reported having difficulty in installing the latest version of Mindomo Desktop.  We created this quick guide to help you out in the installation process.  Please follow these steps:

I. Manually  uninstall your existing Mindomo Desktop version.

For Mac follow these instructions:

1.  Click on “Finder”

2.  Then go to “Applications”

3.  Right click on “Mindmo Desktop”

4.  Select “Move to Trash”

5.  Delete the Mindomo associated files by going to

“Library” -> “Caches” -> right click on “Mindomo Desktop” and select “Move to Trash”

 

then go to “Library” ->”Preferences” -> right click on “Mindomo Desktop” and select “Move to Trash”

 

For Windows follow these instructions:

1.  Go to Control Panel

2.  Click on “Mindomo Desktop”

3.  Then click on “Uninstall”

4.  To delete the Mindomo associated files by going to:

“Users” -> “Your username” ->” AppData” -> “Roaming” then right click on “Mindomo Desktop” and select “Delete”

 

then go to “Users” -> “Your username” ->” AppData” -> “Roaming” -> “Adobe” -> “Air” -> “ELS”  then right click on “Mindomo Desktop” and select “Delete”

Note:  to make your hidden files visible (eg. AppData) please follow the instructions on this link: http://windows.microsoft.com/en-US/windows7/Show-hidden-files

II. Install the latest Desktop version by going to http://www.mindomo.com/desktop/

III. Log in with your credentials in order to activate your subscription.

For additional information please contact us at support@mindomo.com

 

5 Comments
Leave a comment
  1. have followed instructions repeatedly, on Mac running 10.8.2 and still same result…. can’t install….

    and now I don’t have any version installed.

    please fix

Leave a Comment

*Offensive and explicit language comments will be deleted.